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Cancellations MAGA

Do I have to register to check out on MAGA?

To cancel your order, send us an e-mail at hello@themaga.in or give us a buzz at +91 9654633418 within 24 business hours of placing an order. You will receive the confirmation of cancellation of your registered e-mail ID. If a pre-paid order is canceled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.

  • If you cancel part of the order, shipping charges will not be refunded.
  • If you return an order delivered to you, original shipping charges will not be refunded. However, if you self-ship your returns, you will be reimbursed based on MAGA’s Returns Policy.

What if I receive a damaged/ defective/ wrong product?

We do perform “Quality Check” on all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 hours of receiving your order with pictures at hello@themaga.in and we will take care of the rest.

How do I return an item?

  • Call Customer Care (+91 9654633418) and inform us about the exchange that needs to take place. Identify your Order Number.
  • Once received, the exchange product goes through a quality check.
  • MAGA does not have a refund policy. However, we would be happy to exchange your product or provide you with a credit coupon. The coupon value will be the same amount as that of the product you purchased. You can redeem this coupon on our website to shop.
  • Please allow 2-4 days for the processing of returns/exchanges.

My area is not serviceable for return, how do I return my order?

We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

  • We will request you to self- ship this item.
  • Please send us the following items in a sealed bag:◦ Product
    ◦ Brand Labels and Tags
    ◦ Price Tags
    ◦ Please mention Order ID on your shipment.
  • Please courier the item to our Returns Address:
 MAGA

N-140, Delta 3,
 Greater Noida, U.P. 
 T: +91-9654633418

  • Please ensure that the product is unused, unwashed.
  • Notify us of the courier name and tracking number as soon as you havedispatched it. We want to keep an eye on it too!
  • Give us one business day after receiving the product, to perform a qualitycheck, post that we will process your exchange/Return.

 

What if returned a product that couldn’t pass the Quality Check?

MAGA has an authority to re-send the product back to you if it doesn’t pass the quality –check. Before sending the product back to you, we will share the images with you showing the defect and will intimate you via email/Call.

How do I contact MAGA?

We have a bunch of very helpful people available to assist you from 10 am to 6 pm (Mon-Sat). You can reach out to us at +91 9654633418 or email us
at hello@themaga.in for any queries, requests, and complaints or just to say Hi!